FAQ

Head to Bigroller and register a new account using your basic details. Once you confirm any required prompts, you’ll be ready to play. New registrations are typically eligible for the platform’s Welcome Bonus, which is designed to get you spinning immediately. If you run into issues during signup (like not receiving a message or the page timing out), try refreshing your browser, switching networks, or retrying from a different device. Remember: Bigroller is a sweepstakes social casino. You must be 18+ and physically located in an eligible jurisdiction. Access may be blocked where sweepstakes play is prohibited.

Bigroller uses a dual-currency system: GC (Gold Coins) are for social play and entertainment value. SC (Sweepstakes Coins) are used for sweepstakes-style gameplay and may be eligible for redemption subject to rules, verification, and compliance requirements. You can often receive GC and sometimes SC via promotions, login rewards, or eligible offers. SC gameplay is also how you earn XP for VIP progression (for every SC 1 in eligible wagers, you earn 1 XP). Important note: Bigroller.com does not offer real money gaming. “No purchase necessary” applies to sweepstakes entry, and sweepstakes are void where prohibited by law.

Bigroller’s Welcome Bonus is available to new account registrations. Create a new account and you can receive 1 SC + 10K GC as a welcome reward. If you don’t see the bonus credited right away, check your promotions area or refresh your session. In some cases, you may need to fully log out and log back in to trigger the update. Promotions can change, so it’s smart to confirm the current offer on the Promotions section before you play.

Bigroller may run limited-time promo drops, including rewards that don’t require a purchase. These are sometimes distributed as codes or as claimable rewards inside your account. If a No Deposit code is active, it usually has tight rules - like a claim window, eligible regions, and one claim per account. If your code fails, the most common reasons are: It’s expired, It’s already been used, Your account isn’t eligible, You’re in a non-eligible location. When in doubt, contact support and include the code and the email on your account so they can investigate quickly.

First Purchase is a new-player-only offer that rewards your first qualifying purchase with extra Bonus SC, plus GC and XP. Examples of packages include: $4.99: Bonus SC 1.01 (Total SC 6), GC 5K, XP 50; $9.99: Bonus SC 2.01 (Total SC 12), GC 15K, XP 100; $19.99: Bonus SC 5.01 (Total SC 25), GC 50K, XP 200. This promotion can only be claimed once per player, and it applies only to the first qualifying purchase during the promotion period. Rewards may be withheld or reversed in cases like fraud, duplicate accounts, chargebacks, or prohibited activity.

Bigroller supports USD and offers common payment options including Visa, MasterCard, and Bank Transfer. Available methods can vary by region and processing availability, so if an option doesn’t appear in your cashier, it may not be supported for your location at that moment. If your payment fails, double-check billing details, available funds, and try another method.

SC may be eligible for redemption based on Bigroller’s rules, including verification, compliance checks, and any promotion-specific conditions (like wagering requirements). If you’ve received SC from a reward or promotion, you may need to meet playthrough requirements before redemption is available. Also, certain gameplay activity may not count if it’s classified as voided, refunded, or suspicious. Because sweepstakes rules can vary, redemption eligibility can depend on where you’re located and whether your account details are verified.

A wagering requirement (also called playthrough) means you must play a certain amount before certain promotional SC can be redeemed. Example: The New Player 30-Day Check-In rewards are subject to a 3x wagering requirement before withdrawal. That means if you receive SC 1.00 from a check-in reward, you generally need to complete SC 3.00 worth of eligible wagering before that reward becomes eligible for redemption. Not all wagers count. For some programs, excluded activity can include voided bets, cancelled activity, bonus/free play, or suspicious wagers.

This is a new-player-only reward track where you can check in daily for 30 days and claim rewards based on required purchase or valid bet conditions. Rewards vary by day, and some days require a specific SC purchase amount or a certain level of eligible SC wagering. Each eligible player can claim one check-in reward per day after meeting the day’s condition. If you miss a day, you typically won’t be able to retroactively claim it. Because these rewards carry a 3x wagering requirement before withdrawal, it’s best to claim consistently and play within your comfort zone.

Bigroller features popular categories like Slots and Fish games, plus a rotating selection of titles. The platform’s software lineup includes providers such as 3 Oaks, Big Time Gaming, Booming Games, Dragon Gaming, JDB, Jili Games, KA Gaming, Microgaming (Apricot), NetGaming, Novomatic, PG Soft (Pocket Games), Playson, Peter & Sons, and more. Game availability can vary by location and device, and some titles may appear or disappear as the library updates. To see what’s trending right now, browse the Hot Games section.

Yes - Bigroller is designed to work on mobile so you can play from your phone or tablet without needing a full desktop setup. If a game won’t load on mobile, try these quick fixes: Switch from Wi-Fi to cellular (or the other way around), Clear browser cache, Close background tabs/apps, Update your browser or OS, Disable aggressive ad blockers for the session. If the issue persists, contact support with your device model, OS version, and a screenshot of the error.

Verification (KYC) is used to confirm identity and eligibility, protect accounts, and help prevent fraud. You may be asked to provide documents to verify details such as your name, age (18+), and location in an eligible jurisdiction. KYC may be triggered when you request redemption, when account activity requires extra checks, or when compliance rules require it. To avoid delays, make sure the information on your account matches your documents and that images are clear and unedited.

For help with account access, promotions, purchases, or verification questions, email support at support@bigrollercasino.com. When you write in, include the email tied to your account, a short description of the issue, and any relevant screenshots. That usually speeds things up significantly.

Yes - responsible play matters. Bigroller is meant to be entertaining, and it’s smart to set personal boundaries around time and spending. If you feel like the fun is turning into pressure, take a break, reduce your play, or seek support resources in your area. Also remember the sweepstakes model basics: no purchase is necessary to enter sweepstakes, sweepstakes are void where prohibited, and you must be of legal age and located in an eligible jurisdiction.